Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!

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Complete Website Services was formed on the 28th Janurary 2013, following the change of name from Complete Web Hosts which was formed on the 18th September 2011. Our staff have over 40yrs of combined experiance in the field of I.T services.
Absolutely. We are so confident in the service we provide we are completely comfortable in offering a 30 day money back gurantee. However it is not possible to offer this on doman registration and other selected services. If you are not entirely sure our 30 Day money back gurantee applies, please contact us before ordering.
Yes we are more than happy to offer free trials. This is the level of confidence we have in the service we provide. We know once you have experiance what we offer you won't want to leave. Some of the services we provide can-not be instantly set up as free trials. In this instance please contact us and we will be more than happy to create your trial for you - usally in under 30mins - during office hours.
Most of the servies we offer are instant set-up. However there are a few specialised services such as SSL certification that require a little time to complete. Domain name registration may take a few hours (max 72 - Industry Standard) to up date across all Internet Services Providers Globally. Please contact us if you would like further information.
We accept all major credit / debit cards. If you wish to pay via bank transfer please contact us.
We regularly have special offers and discounts running. All of which are announced first to our news letter subscribers - so please sign up to our news letters or you could be missing out. After around a week or 2 we do promote these offers on our social media feeds. You may wish to follow your prefered method - links to our social medial pages are at the top of our site. However in short yes we do offer special rates for bulk orders. You may wish to contact us to discuss further.
A full list of the services we provide can be found from the menu at the top of our site Home>Services Page> We provide hosting for all our services.
We use an in house ticket system. Please dont email or phone us with technical support issues. We receive over 200 emails per day. The ticket system enables us to direct your support request straight to a dedicated team of professionals waiting to assist. By opening a ticket you are also able to return at a later date and review all your support reuqests. Ideal if you should encouter the same issue at a later date and not remember how you were advised to fix it.

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